FAQ Page - PacTrack Legal Logistics

FAQ Page admin 2017-12-04T19:06:53+00:00

Frequently Asked Questions

Have a question other than what’s on our F.A.Q. page? Email us directly at info@pactrack.com or better yet, call us at 844-722-8722.

What is your coverage like?

We have office locations in Downtown Los Angeles, Orange County, and the Inland Empire. However, due to the advent of mobile dispatching and with a technology allowing for document upload, we are able to provide nationwide coverage. Give us a call and we’ll walk you through it.

How soon can you perform a service?

The fastest way to get a job performed with PacTrack Legal is to use the Special priority type. It provides a direct response with no waiting time. Our other priority types include Today, Rush, and Standard each performing an attempt within 24, 48, and 72 hours respectively.

What are your methods for picking up a service request?

You may upload your document to your order or e-mail it to dispatchdesk@pactrack.com. If the file/document is large, we can schedule a pick up from your office. If you’d like to set up a scheduled courier service weekly, give us a call.

Do you offer volume-based discounting?

We sure do. It is our goal to offer cost-effective solutions specific to each client. During the initial Discovery phase, our team will determine what can make sense for both parties.

How come I’ve never heard of PacTrack Legal?

Yes, it’s true, we are the new kids on the block. However, our team has decades of experience in the attorney service industry and our technology is exactly the same platform you’ll find across the street but at a premium. Through a quick phone call we can assure you we have the knowledge and experience to executive your service with ease.

Do you advance fees? Where do I go to find out how much a fee is?

Yes, we sure do. There is a 10% advance fee charge. You may find the advance fee chart in our Resource Center.

Can you search for a new address if a defendant cannot be located?

Yes, we provide this service to clients on a daily basis.

Do you handle serving Opposing Counsel?

Yes. This would be considered a Drop Serve.